By Steve Vincent 
Difficult clients aren’t just annoying. They’re a threat to your survival. A risk to your revenue.
Moving goalposts. Late-night demands. Endless amends. Impossible expectations. WhatsApp reminders that they’ve sent you ANOTHER email…
It can’t go on. But you know that already.
You’re losing sanity, time, money and talent.
Thing is, blaming the client is too easy.
It’s your client management strategy that needs to change, before your problem clients turn into former ones… Aka a bigger problem for your agency.
This time, our Agency Masters, Steve and Kate, explore:
- The psychology behind difficult client behaviour
- How to redirect and resolve
- Non-negotiable boundaries you need to set
- Tips to tackle challenging conversations
- When you should walk away
Your 'too-long-didn't-watch' takeaway (TLDW):
"Frame the relationship as collaborative, so clients who see you as a strategic partner are more likely to respect your process and trust your guidance."
About the Agency Masters
Join our agency management experts for best-practice advice, tips and industry benchmarking, every month. You'll either leave with a smugness that you're doing everything just right, or a sigh of relief that you've spotted room for improvement.
Get some brainfood. Check out our live webinars!
