We help agencies get where they want to be
Some of us have spent years working in agencies in senior ops and finance roles. Others have spent years helping agencies improve performance.
Our clients call us ‘agency management experts’ because our industry experience means we know how to put the right frameworks and reporting in place to help get their agency where they want it to be.
But, as we like to say it how it is… it’s because we help their agency work.
It feels very much like having financially-minded operations directors in-house, but with an outside view.
Dean Corney, Chief Operating Officer, The Pull Agency
Meet the team
We're a tight-knit team of down-to-earth, smiley people who really know our stuff when it comes to agency management.
Anyway, let's skip to the cheesy grins (why you're really here)...
Client Success Director
The ultimate Synergist queen, Louise creates magic that drives KPIs and elevates performance in just a few clicks. An avid traveller, she loves escaping the cold to a new adventure abroad, although her fur babies really wish she wouldn't. She'll always remember to pack big shades and a bucket hat - holiday essentials, right?
You've not heard a good pun unless it belongs to Elise. Dealing with all things socials, web development and content creation, anything creative is her bag, especially writing copy. Does karaoke count too?! When she's not making a bad cup of coffee, you'll find her scrolling socials or *four-letter acronym online fashion retailer* and most definitely eating Mexican food.
Northern fashionista Kate enjoys exploring the best solution(s) to ease client pains, and move their agency forward. She believes doing what you love is what running a business is all about, and having confidence in a streamlined system is vital to this. Escaping her evidently popular name, she's known as 'Teddy' to her Beaver Scout Colony and 'mum' to two adorable teenagers and one grumpy dog.
Daisy has spent 10+ years working in finance and just over 3 weeks in Canada where she found herself and her obsession with lakes, mountain climbing and waterfalls (not the one by TLC though). Joining our training team, she helps new users get to know their system post-implementation. Daisy is a self-proclaimed foodie and is never without her partner-in-crime Norbert, the sausage.
Emmeline began her career in a small Nottingham agency, before leading the B2B marketing team in one of the UK's biggest agencies. She's worked with all kinds of systems, clients and processes, describing the industry as head-spinning (in the best way). Always up for a challenge, she had her son, started her own marketing consultancy and now runs around after her crazy puppy. Escaping the madness looks like a 'light' business/marketing read, and a glass of wine.
It was in his previous roles in specialist IT and finance that Rich found his natural talent delivering training and consultancy. Something the team also spotted, and now he's also our unofficial 'IT guy', after we've tried turning it off and on again. On the occasion his laptop is away, Rich will always be rooting for plan B, aka spontaneity. He always has a gig in the diary, or a random weekend adventure.
Jack of all trades, master of training? That's Kate. With a smile and a big hello for everybody she meets, Kate loves supporting new clients through the first part of their Synergist journey as they get to know the system. She can also drive a tractor, an HGV class 2, a forklift truck, tow her horse trailer turned mobile bar, and make the best brews in the office. Ask everyone.
Our agency all-rounder, party animal and big-time smiler. Kate was Synergist superuser at her last agency, and has over 16 years' experience across the ops, finance, HR, project management and capacity planning space. She loves long walks with her bestie Pheebz, wears eccentric jumpers and is in training for the London Marathon, but is very humble about it.
Are you our next agency management rockstar? If you're an enthusiastic, diligent individual, with financial/commercial experience, who thrives in fast-paced environments and takes a pro-active and positive attitude to work... We'd love to chat - [email protected]
A rockstar in his own right, Jay knows what makes a successful agency and how it really starts with what good looks like for you. He loves his clobber, a proper good tune and a spreadsheet (when you need one, and when you actually need a system instead). He'll be first to get the beers in and last to leave the stage.
Client Support Executive
Our very own Essex GC, Georgia joined us after her adventures exploring South East Asia; think full moon parties and island hopping. Georgia is the friendly face our clients come to for support. She’ll help you uncover your pain-points and point you in the best direction to get more out of your system with our consultants. She loves showing us up on a night out with her highly qualified moves, having danced on TV, cruises and at Disneyland.
Rebecca helps clients shape their processes and harness the power of their business. She steers clients away from classic clichés so they can enjoy the excitement and unpredictability of the busy creative industry. Away from her desk, she's running around after her two boys and learning about every vehicle and dinosaur possible to try and keep them entertained.
It's true about Italians and their food... this star baker is either serving invoices or freshly baked goods. Francesca moved to England after marrying her English penpal around 25 years ago, living a real life love story. She loves the Great British Bake Off and system configuration nearly as much... oh and treating the team to her homemade scones!