Agency Works is committed to protecting the personal data that we collect and process about you.

Please read this policy to understand how we collect, use and store your personal information. We may update this policy from time to time.

1. Who we are

Agency Works is a consultancy that works with agencies and consultancies throughout the UK. We are the exclusive implementation partner of Synergist, the agency and project management system.

Our registered address is Agency Works Limited, The Barn, Bridge Farm, Holt Lane, Ashby Magna, Lutterworth, Leicestershire, LE17 5NJ. Our registered company number is 8792441.

2. We collect information in the following ways

Information you submit to us:​

Agency Works may obtain personal information from you when, for example, you complete an online enquiry form, subscribe to the Agency Works’ mailing list, attend an event or webinar, or take part in a survey.

Information we get from your use of our website and services:

We collect information about the services you use and how you use them, such as viewing a video via YouTube or Wistia, visiting our websites or viewing and interacting with our ads and content.

Information in the public domain:

We may obtain some information from publicly available sources such as Companies House, Company Check or public postings on social media such as LinkedIn.​

3. What information we collect

We may collect the following information:

  • Name and job title
  • Your organisation’s name
  • Contact information including email address and phone number
  • Information such as your preferences and interests
  • Other information relevant to customer surveys and/or offers
    ​

4. What we do with this information

If you have submitted an enquiry regarding our products and services, we will use your information to make contact with you about the services, products or information requested. We will keep a record of your relationship with us and record the contact we have had with you.

If you have signed up to our mailing list, we will use your data to:

  • Provide you with updates of our latest case studies, company news and industry blogs
  • Send you surveys for market research
  • Send you the published results of surveys
  • Send you direct mail
  • Invite you to our best practice webinars and events
  • Send exclusive offers about our services and products
  • Send you promotional information about third parties which we think you may find interesting
  • Keep a record of your relationship with us and record the contact we have with you
  • Keep a record of your communications preferences

We process personal data under three lawful bases: consent (for example, when you opt in to receive our newsletter or register for an event), contractual necessity (for example, to provide services you have purchased), and legitimate interests (for example, contacting relevant business professionals with information about our services). Whenever we rely on legitimate interests, we complete a Legitimate Interests Assessment (LIA) to ensure the purpose is necessary and balanced with your rights, and we always provide a clear option to opt out.

We do not sell or trade your personal information to third parties.

We may share personal data with trusted service providers (data processors) who support our business operations, such as our project management system (Synergist), email platforms (Mailchimp), and IT providers. These processors act only on our instructions and under agreements that require them to protect your data and comply with GDPR.

Where personal data is transferred outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

5. How we use cookies

Our Cookies policy explains what cookies are, how we use them, your choices regarding cookies and other useful information.

6. How we keep your data safe

We use a combination of technical and organisational measures to protect personal data. Access to systems is role-based and protected by multi-factor authentication.

Data is encrypted in transit and at rest where applicable.

Devices are password-protected and monitored, and security reviews are carried out regularly.

We review these security measures annually as part of our GDPR compliance process.

7. How to access, correct or delete your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have subscribed to our mailing list, you can unsubscribe via the link on any of the emails we have sent to you.

If you would no longer like to receive direct marketing from us, please contact us so that we can update your preference.

You can contact us by writing to or emailing us at [email protected].

You may request a copy of the personal information relating to you which is kept by Agency Works. We will not sell, distribute or lease your personal information to third parties.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, and we will promptly correct any information found to be incorrect.​

You also have the right to restrict processing, to object to certain processing (including direct marketing), and to request portability of your data. If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.

8. How long we store your data for

We retain personal data only for as long as necessary for the purposes it was collected, or as required by law. For example:

  • Enquiry data is retained for up to 5 years after last contact
  • Marketing contact data is retained for up to 24 months unless consent is renewed
  • Client financial records are retained for 7 years in line with statutory requirements.

Data is securely deleted or anonymised once no longer required.

9. How to contact us​

If you have any queries about this policy, please contact us by email at [email protected] or by sending a letter to: Agency Works Ltd, The Barn, Bridge Farm, Holt Lane, Ashby Magna, Lutterworth, Leicestershire, LE17 5NJ.

Our GDPR compliance is overseen by the Marketing Director.

10. Links to other websites

theagencyworks.co.uk contains links to other websites. This privacy policy only applies to theagencyworks.co.uk. If you go to another website from this one, please read the privacy policy on that website to find out what it does with your information.

11. Policy updates

We review this privacy policy annually and update it as needed to reflect changes in law or our practices.
Last updated: 26 September 2025.