The Agency Works is committed to protecting the personal data that we collect and process about you.

Please read this policy to understand how we collect, use and store your personal information. We may update this policy from time to time.

1. Who we are

The Agency Works is a consultancy that works with agencies and consultancies throughout the UK. We are the exclusive implementation partner of Synergist, the agency and project management system.

Our registered address is The Agency Works Team Limited, The Barn, Bridge Farm, Holt Lane, Ashby Magna, Lutterworth, Leicestershire, LE17 5NJ. Our registered company number is 8792441.

2. We collect information in the following ways

Information you submit to us:​

The Agency Works may obtain personal information from you when, for example, you complete an online enquiry form, subscribe to the Agency Works’ mailing list, attend an event, or webinar, or take part in a survey.

Information we get from your use of our website and services:

We collect information about the services you use and how you use them, such as viewing a video via YouTube or Wistia, visiting our websites or viewing and interacting with our ads and content.

Information in the public domain:

We may obtain some information from publicly available sources such as Companies House, Company Check or public postings on social media such as Facebook, Twitter and LinkedIn.​

3. What information we collect

We may collect the following information:

  • Name and job title
  • Your organisation’s name
  • Contact information including email address and phone number
  • Information such as your preferences and interests
  • Other information relevant to customer surveys and/or offers

4. What we do with this information

If you have submitted an enquiry regarding our products and services, we will use your information to make contact with you about the services, products or information requested. We will keep a record of your relationship with us and record the contact we have had with you.

If you have signed up to our mailing list, we will use your data to:

  • Provide you with updates of our latest case studies, company news and industry blogs
  • Send you surveys for market research
  • Send you the published results of surveys
  • Send you direct mail
  • Invite you to our best practice webinars and events
  • Send exclusive offers about our services and products
  • Send you promotional information about third parties which we think you may find interesting
  • Keep a record of your relationship with us and record the contact we have with you
  • Keep a record of your communications preferences

The Agency Works may use tools such as Mailchimp to track whether you open the emails we send you and which links you are clicking on to improve our future communications.

Please note; we will not share your personal information with third parties.

5. How we use cookies

Our Cookies policy explains what cookies are, how we use them, your choices regarding cookies and other useful information.

6. How we keep your data safe

We store your data on secure servers in the European Economic Area (EEA) (except for data that we gather when you sign up to our email alerts).

Sending information over the internet is generally not completely secure, and we can’t guarantee the security of your data while it’s in transit.

We have systems, procedures and security features in place to keep your data secure once we receive it.

7. How to access, correct or delete your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

If you have subscribed to our mailing list, you can unsubscribe via the link on any of the emails we have sent to you.

If you would no longer like to receive direct marketing from us, please contact us so that we can update your preference.

You can contact us by writing to or emailing us at [email protected].

You may request a copy of the personal information relating to you which is kept by The Agency Works. We will not sell, distribute or lease your personal information to third parties.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, and we will promptly correct any information found to be incorrect.​

8. How long we store your data for

We will hold your personal information on our systems for as long as is necessary for the relevant activity. If you request that we stop sending you marketing materials, we will keep a record of your contact details and appropriate information to enable us to comply with your request not to be contacted by us. We will not keep any information that we do not need.

9. How to contact us​

If you have any queries about this policy, please contact us by email at [email protected] or by sending a letter to: The Agency Works Team Ltd, The Barn, Bridge Farm, Holt Lane, Ashby Magna, Lutterworth, Leicestershire, LE17 5NJ.

10. Links to other websites contains links to other websites. This privacy policy only applies to If you go to another website from this one, please read the privacy policy on that website to find out what it does with your information.